PRODUCTION PROCESS OF TRUE EYE PRODUCTS
1
After choosing and paying for the product and service, we take photos of the Customer's eyes in the TRUE EYE studio and make sure that the photos are of the required quality and can be transferred for further processing. The initial edit can take up to 3 days.
2
Based on the wishes of the Client and what is specified in the order, we prepare the design of the artwork, create a mock-up and send it to the Client for approval (except for photos up to A4 (inclusive) size). You will receive link from server with file.
3
The client makes sure of the appearance and details of the work (words, initials, effect and design) and approves the layout or gives his comments for improvement. The development of the design ends with the approval received from the Client (via email, sms or call).
4
After the design is approved, the design can no longer be changed and is sent to print. You receive your order within one to three weeks after confirmation.
This carefully planned and tested process ensures high quality and customer satisfaction, making sure that every job we create meets the customer's expectations.
Please note that the visualization (mockup) of this work may differ on different screens, this refers to the color gamut, tone and brightness. Therefore, the printed work may differ from what you see on the screens. This is due to the different features and technical characteristics inherent between screens and prints. Please pay attention to the design/layout/effect.
TRUE EYE RETURNS POLICY
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During the mock-up development process, the Customer can change and specify the parameters of the mock-up or the order.
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Due to the unique nature and personalization of the work we create, the designing process, as well as the production methods, once the design is approved and sent to print, the order is non-cancellable and non-refundable.
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In the event of damage or significant non-conformity of the manufactured product due to True Eye's fault, we will re-manufacture the order at no additional cost.
This policy is applied to guarantee our customers understanding of our work and our commitment to high quality and customer satisfaction.
Please note that the visualization (mockup) may differ from the printed product. Thank you for your understanding and trust!